Can’t access account

Overview

If you are having difficulties logging in to your ACF account, you may be experiencing one of the following common issues.

Using the wrong account

The ACF websites features 2 login areas; one for store purchases, and one for support. Both areas use separate accounts so please make sure you are logging into the correct area.

To login to to your store account, please visit https://www.advancedcustomfields.com/store/account/ and provide the email address and password used when purchasing a premium ACF add-on. If you have forgotten your password, please use the Lost your password? link. Note: Store accounts are generated upon purchase.

To login to your support account, please visit http://support.advancedcustomfields.com/ and use the login form in the top right of the screen. If you have forgotten your password, please use the Lost your password? link. Note: Support accounts are not connected to store accounts and you can signup for a support account bellow the login form.

Password Reset not working

If the password reset form shows an error such as “No account found for …”, then there may be an error with your account. Please contact support@advancedcustomfields.com and provide the relevant information for us to fix your account.

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