If you encounter a PayPal error during checkout, please work through the following steps:
1. Diagnose error
If a PayPal error code is displayed, copy and paste the error code into Google to research the error description. If a solution is found, please follow the instructions and retry your purchase from ACF.
2. Refresh cart
If no solution can be found for the PayPal error, please open up a browser (firefox, safari or chrome) different to the one used for purchase, and attempt to purchase the premium add-on again from the ACF store. This ‘refresh’ will ensure no session or cache data is corrupt.
3. Contact support
If the above does not prove successfully, please email firstname.lastname@example.org with a detailed explanation of the issue and be sure to include any PayPal error codes.