PayPal error during checkout

Overview

If you encounter a PayPal error during checkout, please work through the following steps:

1. Diagnose error

If a PayPal error code is displayed, copy and paste the error code into Google to research the error description. If a solution is found, please follow the instructions and retry your purchase from ACF.

2. Refresh cart

If no solution can be found for the PayPal error, please open up a browser (firefox, safari or chrome) different to the one used for purchase, and attempt to purchase the premium add-on again from the ACF store. This ‘refresh’ will ensure no session or cache data is corrupt.

3. Contact support

If the above does not prove successfully, please email support@advancedcustomfields.com with a detailed explanation of the issue and be sure to include any PayPal error codes.

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