Terms & Conditions

Our web site grants you non-exclusive limited license to use ACF plugins and other products sold through our website (https://www.advancedcustomfields.com) by Elliot Condon Web Development (ECWD) (the “products”) in accordance with these Terms & Conditions (the “license) issued by our company.

1. Licensing

All products are licensed under the GNU General public license (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.

2. Updates

Automatic updates are available to customers who have purchased a license.

Updates are provided for a lifetime length and do not require any recurring payments.

For ACF PRO, automatic updates are limited to the number of installs specified on the Pricing page. Installs can be deactivated at anytime from My Account to free up usage. The plugin files may be used on multiple websites, however, the license key must not be shared or re sold. If the ACF PRO plugin has been installed on your website by another developer, this does not grant you access to that license or the purchasers account.

3. Warranty

All products are guaranteed to function on a clean installation of WordPress. We do not guarantee our products will function with all 3rd party products or with all web browsers. We are not responsible for any compatibility conflicts that may occur. It is our policy to support our plugins as best we can and we will provide support for 3rd party conflicts at our discretion or as time allows. We are not responsible for any data loss that may occur as a result of installing our products.

4. Delivery

After we have successfully processed your payment, you will receive an email with a confirmation of order, link to your invoice and a link to download your items & licenses. This may take up to 1 hour to arrive, but usually happens within minutes of placing the order. If you do not receive an email after this time period, please contact us.

5. Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of ECWD. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.

6. Refund Policy

As we are offering non-tangible digital goods, we do not generally issue refunds after the purchase has been made. We will be happy to consider a refund within the first 30 days of your purchase if you are unable to get the plugin to install properly on your website or if the plugin fails to perform the basic functions as designed – as long as you have worked with the support team to try to resolve these issues. Refunds will be granted at the sole discretion of ECWD. No refunds will be given after 30 days from the initial purchase.

7. Support

We offer free support via https://support.advancedcustomfields.com to both our paid customers and free users. Purchasing a product does not gain you priority over other users and all tickets are given equal attention. Support is offered in one of two ways:

  1. Ticket – email based conversation which can be tracked from your store account online or via email reply
  2. Forum – online community forum

We suggest first searching the forum for any existing relevant tickets before contacting our ticket support team.

Although we are here to help educate, fix and provide solutions for ACF related problems, support will not be given to questions relating to general PHP functionality or those that feature aggressive tones.

8. Email

ECWD may occasionally send you emails related to the purchase of products from our company. We may also send you occasional email newsletters relating to updates, promotions and the like. We will never sell or release your email to any third party vendors. You may opt-out of these emails at any time.

9. Site Content

All site content, including imagery and documentation that is published on advancedcustomfields.com is the property of ECWD. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of ECWD.

10. Acceptance

By purchasing our product(s) you indicate that you have read and agree the Terms & Conditions detailed on this page